Policies & Procedures
Logistics: Individual sessions will be 60 minutes in length by phone, unless otherwise agreed upon. One email between sessions is included and will be answered within 48 hours. I respectfully request all schedule changes be made 24 hours in advance. It is ideal that the sessions be weekly unless otherwise agreed upon.
Financial: The investment for sessions vary. All services are payable via pay pal.
Refunds: Due to the nature of the service provided you will not be refunded the first session. If you choose to discontinue future sessions you must do so within 24 hours after the first sessions. A pro rated refund will be given.
All sessions must be paid in full before first session is held.
Standards: I adhere to a strict Code of Ethics (available on my website). In addition, I value and adhere to my personal standards of integrity.
Operational Policies: I return all emails within 48 hours. I answer questions honestly with sensitivity and intent to further the clients self awareness and learning. When I cannot provide what the client needs I will say so and provide alternative resources. I freely admit mistakes and welcome feedback.
I model strong financial responsibility and respect for the energy of money by requiring payment in advance and not providing service when payment has not been made.
Confidentiality is of the utmost importance in the coaching relationship. However, if it becomes evident that you are personally in danger or illegal acts have occurred I am obligated to report to the proper authorities.
As your Spiritual Mentor, I am able to:
- Uphold ethical guideline and professional standards at all times
- Establish trust
- Ensure confidence
- Demonstrate active listening
- Be present and focused
- Give effective feedback to create greater awareness
- Communicate truthfully and effectively
- Provide a non judgmental and safe space for you to realize your fullest potential
Disclaimer of Liability:
Client hereby employs Veronica (Ronnie) Drake as a Spiritual Mentor for the purpose of developing one’s personal spiritual development. Client understands these sessions are consultative in nature and that any actions and decisions made by the client are solely the responsibility of the Client. Client understands and agrees that Veronica Drake is not an employment agent, a business manager, a financial analyst or a psychotherapist, and that she has not promised, shall not be obligated to, and will not: (1) procure or attempt to procure any employment, business or sales for the Client; (2) perform any business management functions such as accounting services, tax or investment consulting, or advise with regard thereto; or (3) act as a therapist, providing psychological counseling, psychoanalysis or behavioral therapy. Veronica Drake shall in no way be held liable or responsible for any actions taken, or not taken, by the Client. Veronica makes no guarantees or warranties, expressed or implied about any results to be achieved. This agreement is legally binding and shall be construed under the laws of the State of Pennsylvania. The parties agree that any actions relating to this agreement shall take place in the Courts of Northampton County, Pennsylvania.